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I signed up for the $41 a month plan last year. My bill went up $41 a month & I paid the invoices amount religiously for $12 months.

At the end of the 12 months the protection plan part of DTE tells me I owe them $278 to catch up from the short pays last year. I told them I paid every invoice they requested. The DTE operator told me that DTE electrical didnโ€™t pay home protection so therefore I must pay a lump sum of $278 to reactivate my account before they would do any work for me in the future. I told her DTE was scamming me & to cancel my service immediately.

I then informed them if I received a bill for $278 we would need to go to court to settle it.

I paid $492 last year to DTE & now I need a $100 fix on my water line & canโ€™t even ya it. Thanks DTE

Sincerely Gary Elle (586) 219-****

Reason of review: Poor customer service.

Monetary Loss: $492.

Preferred solution: Full refund.

DTE Energy Cons: Lied too & mislead.

Location: 11043 French Rd, Detroit, MI 48234

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