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A year ago I had solar panels put in DTE came out and program the meter they did it wrong for a whole year the meter did not bill me for the extra power that I need this weekend I got a bill from DTE for $1,200 for the whole year. when I called them they realize they...
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Anonymous
Lorwood4870

Well DTE was supposed to come out today and fix the problem they're going to call me before they come I was home all day and far as I know nothing I guess courtesy calls are a...

2.6
#1327607
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I have the furnace warranty program with DTE. The blower motor on my furnace failed, which means I have no forced air for either my AC or my heat. When I called in to schedule service on my furnace, they told me that they don't cover AC units. I explained that it is...
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1.0
I didn't like
  • Latoya or the home protection program
#1325399
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I was unemployed and I had a past due balance of 137.00. I made a scheduled payment for half of the bill, but was bombarded with phone calls over the bill. I contacted customer service and Amber give me a long story about how payment works. I wanted to know if I had a...
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1.1
#1320136
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DTE Energy - Overcharged big-time

I have been on their budget plan for 2 years I pay $178 first year I had a credit at the end 2nd year on the budget plan I mysteriously owe $2,000 at the end of the year after paying $178 a month something is definitely wrong here
1.2
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#1311551
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Lived in Livonia for 27 years with service going out on whims for hours. Nothing was ever done about this because you only take care of shareholders and not you equipment. Now live in Plymouth where our substation caught on fire in August of 2017 because it was 70...
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#1293342
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DTE Energy - Consistant power outtages

In the area of w 6 mile and w outer drive we keep having power outtages. Last month our power was out 4 days. Again it's out tonite. What is going on with service for our area, and why the inconsistant restoration times.? Also why can't as customers speak to a human voice? Please respond.
#1265643
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3 appointments scheduled, 3 no-shows. All I want is a hot shower, cook, and do my laundry at home. It is always a nightmare trying to schedule anything. I scheduled someone to turn my gas off, nobody showed up. I took the day off for this project, thanks a lot DTE. I...
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2.4
I didn't like
  • Customer service
  • Incompetent
  • Appointments
#1250610
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Wind storm wasn’t bad in our area. Winds completely stopped by 6pm. 8pm power goes out. Report power outage online. 8 hours later no crew scheduled. DTE is saying they will be out tomorrow and get estimates. How is that acceptable? DTE outage website does not even show...
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Anonymous
Anonymous

27yrs in Livonia with power out for no apparent reason. Now live in Plymouth an power station caught on fire and burned up last August for no reason other than the fact that t...

Anonymous
Mad in Monroe

Maybe if we all go solar we could rely on ourselves rather than a monopoly. Service this time around was non responsive. Online maps were not accurate. Phone system was non re...

1.0
#1248480
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DTE Energy - Power outage miss representing estimated restoration

We have been lied to over and over again. DTE has said that the power would be restored by 11:30 pm on Monday 4/16/18 and 4/17/18 and yet we are still without power. This is unacceptable DTE trucks have been in the area and have not accomplished any restoration of power on this block. I’m pissed off!
1.0
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#1235766
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DTE Energy - Why our we the last to get power in our area twice

Last year it took 8 days to get power and over 200 dollars for gas we were the last ones to get service this time taking 4 days to get power and 100 dollars for gas last ones again my name is michael aaro phone no 313 920 5071 please give me a call
1.0
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Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Value for money
Website
#1235571
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