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DTE Energy - Problem RETURNING a call to dte.

DTE call me, now I can't get through to return there call back to me, my number is 313-285-6891.
#1372130
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Had to call customer service to get enrolled. The website is slow, hangs, crashes, no confirmation dialogue, multiple attempts to enter info, zero feedback as to what is going on or needed. I tried multiple times to add a credit card in order to set up autopay. A blue...
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#1364156
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DTE Energy - What are we paying for?

Please everyone that has experienced multiples outages within the past week, please report it to the Michigan Public Service Commission at 800-292-9555. The frequent outages are unacceptable and DTE must be held accountable.
#1348529
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DTE Customer account # 9100 162 9666 7. complain regarding dishonest service provided by Home Protection Plus appliance protection plan from DTE Energy. I have Paid DTE for "Ultimate Protection " for appliances $30.95 Monthly for at least last 8 years. My Air...
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#1345791
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contacted 6 time still NO REFUND HAD IT SHUT OFF END OF MAY 2018 MOVING OUT OF STATE CALLED REQUEST REFUND TO BE SENT TO NEW ADDRESS THAN TOLD IT WAS NOT REQUESTED THAN REQUESTED IT AGAIN TOLD IT WOULD BE HER IN 7 DAYS ANOTHER PHONE CALL STILL NO REFUND THAN TOLD IT...
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1.0
I didn't like
  • Getting run around
#1340079
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While I have had auto withdrawals for many years with DTE while also being on the budget plan, I recently had some financial issues where I wanted to pay online on the due date as I had done long ago with no problems. Unfortunately, the website is an error-filled mess...
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#1333334
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A year ago I had solar panels put in DTE came out and program the meter they did it wrong for a whole year the meter did not bill me for the extra power that I need this weekend I got a bill from DTE for $1,200 for the whole year. when I called them they realize they...
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Anonymous
Lorwood4870

Well DTE was supposed to come out today and fix the problem they're going to call me before they come I was home all day and far as I know nothing I guess courtesy calls are a...

2.6
#1327607
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I have the furnace warranty program with DTE. The blower motor on my furnace failed, which means I have no forced air for either my AC or my heat. When I called in to schedule service on my furnace, they told me that they don't cover AC units. I explained that it is...
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1.0
I didn't like
  • Latoya or the home protection program
#1325399
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I was unemployed and I had a past due balance of 137.00. I made a scheduled payment for half of the bill, but was bombarded with phone calls over the bill. I contacted customer service and Amber give me a long story about how payment works. I wanted to know if I had a...
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1.1
#1320136
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DTE Energy - Overcharged big-time

I have been on their budget plan for 2 years I pay $178 first year I had a credit at the end 2nd year on the budget plan I mysteriously owe $2,000 at the end of the year after paying $178 a month something is definitely wrong here
1.2
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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#1311551
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