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Dte Energy - Consistant power outtages

In the area of w 6 mile and w outer drive we keep having power outtages. Last month our power was out 4 days. Again it's out tonite. What is going on with service for our area, and why the inconsistant restoration times.? Also why can't as customers speak to a human voice? Please respond.
#1265643
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3 appointments scheduled, 3 no-shows. All I want is a hot shower, cook, and do my laundry at home. It is always a nightmare trying to schedule anything. I scheduled someone to turn my gas off, nobody showed up. I took the day off for this project, thanks a lot DTE. I...
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2.4
I didn't like
  • Incompetent
  • Appointments
  • Customer service
#1250610
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Wind storm wasn’t bad in our area. Winds completely stopped by 6pm. 8pm power goes out. Report power outage online. 8 hours later no crew scheduled. DTE is saying they will be out tomorrow and get estimates. How is that acceptable? DTE outage website does not even show...
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Anonymous
Mad in Monroe

Maybe if we all go solar we could rely on ourselves rather than a monopoly. Service this time around was non responsive. Online maps were not accurate. Phone system was non re...

1.0
#1248480
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Dte Energy - Power outage miss representing estimated restoration

We have been lied to over and over again. DTE has said that the power would be restored by 11:30 pm on Monday 4/16/18 and 4/17/18 and yet we are still without power. This is unacceptable DTE trucks have been in the area and have not accomplished any restoration of power on this block. I’m pissed off!
1.0
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#1235766
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Dte Energy - Why our we the last to get power in our area twice

Last year it took 8 days to get power and over 200 dollars for gas we were the last ones to get service this time taking 4 days to get power and 100 dollars for gas last ones again my name is michael aaro phone no 313 920 5071 please give me a call
1.0
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#1235571
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Our power went out two days ago. When you call DTE about a restoration time they give you some arbitrary time to string you along through a recorded message. First it was yesterday at 11:30pm, all day today it was 11:30pm tonight, now they are telling us 90% of the...
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1.0
#1234911
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Dte Energy - Terrible service

We have not had power for 14 hous, they either say no time estimates available or call and tell me service restored. They are completely incompetent
1.0
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#1234284
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Dte Energy - Why aren’t you working?

I called at 7 am to report a power outage. It’s almost 5pm & not 1 truck has showed up at the DTE service station down the street. What are you guys doing?!?!?
1.3
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#1234142
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I had a gas leak, DTE shut the gas off but comes Back out when issue resolved and tells us they can't cut the furnace back only threw courtesy, but not obligated, so leave and these kids and a cold home still, this the reason nobody wanna report anything cause y'all...
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1.0
#1232212
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They Always threaten you , if you get anything in an overdue balance ( doesn't matter how small the balance ) they shut your power off, when admittedly a representative told me they have people owing 4 to 5 thousand dollars for late fees that do not get shut off,...
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Anonymous
Mary Rolbiecki

Yesterday my power shut off. I waited about 1 hour minutes, nothing changed. I called neighbors to inquire their status they informed me everything was good. I called DTE to f...

1.1
I didn't like
  • Extortionists
#1202318
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