Ortonville, Michigan
Not resolved
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality

I had a power surge come through my house due to DTE's underground wire being faulty, it took out $6,000 worth of electronics in the home. After waiting for 4 days they finally came out and fixed the underground wire.

I filed a claim to get the damages paid for and was told that they own the underground wire but are not responsible for what happens to it.

I have attached a picture from their website that states it differently. This company is a worthless joke, customer service is pathetic and the woman who works in the claims department is rude, inconsiderate, unprofessional, and a terrible employee who lacks people skills.

Reason of review: Damaged or defective.

Monetary Loss: $6000.

Preferred solution: Full refund.

I didn't like: Employees, Betty brown.

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