Ortonville, Michigan
Not resolved
1.0
Details
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Website
0 comments

I had a power surge come through my house due to DTE's underground wire being faulty, it took out $6,000 worth of electronics in the home.After waiting for 4 days they finally came out and fixed the underground wire.

I filed a claim to get the damages paid for and was told that they own the underground wire but are not responsible for what happens to it.

I have attached a picture from their website that states it differently.This company is a worthless joke, customer service is pathetic and the woman who works in the claims department is rude, inconsiderate, unprofessional, and a terrible employee who lacks people skills.

Reason of review: Damaged or defective.

Monetary Loss: $6000.

Preferred solution: Full refund.

I didn't like: Employees, Betty brown.

Had an Experience with Dte Energy?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like