Dte Energy - Power surge

26 of 55 Dte Energy reviews

I had a power surge come through my house due to DTE's underground wire being faulty, it took out $6,000 worth of electronics in the home.After waiting for 4 days they finally came out and fixed the underground wire.

I filed a claim to get the damages paid for and was told that they own the underground wire but are not responsible for what happens to it.

I have attached a picture from their website that states it differently.This company is a worthless joke, customer service is pathetic and the woman who works in the claims department is rude, inconsiderate, unprofessional, and a terrible employee who lacks people skills.

This review is a subjective opinion of a user.
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  • What I liked
      No items
  • What I disliked
    • Employees
    • Betty brown

Reason of review:
Damaged or defective
Preferred solution:
Full refund
Monetary loss:
$6000
Product or service
Dte Powerlines
Review category
Utility
review #562008

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