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2.5

3 appointments scheduled, 3 no-shows. All I want is a hot shower, cook, and do my laundry at home. It is always a nightmare trying to schedule anything. I scheduled someone to turn my gas off, nobody showed up. I took the day off for this project, thanks a lot DTE. I should just switch gas providers... oh wait I can't. From your standpoint I get it, why should DTE provide any good service when there isn't any competition?

Moยทnopยทoยทly "the exclusive possession or control of the supply or trade in a commodity or service. Or a control that makes possible the manipulation of prices"

Update: Totally incompetent. I've made 2 appointments, each time no one showed up! Called 3 times to confirm the appointment and every time I was told it was on the books. Did anyone show up? Nope.

Update: Someone showed up to turn the gas off, yay. Then no-showed my next scheduled appoint to turn it back on.

Reason of review: Poor customer service.

DTE Energy Cons: Appointments, Customer service, Incompetent.

Location: 444 Wealthy St SW, Grand Rapids, MI 49503, USA

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