Product: Dte Energy Customer Care Clear all filters (0 of 19 reviews match)
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DTE Energy - Pathetic customer care

45 minutes to 60 minutes hold time to speak to representative.. website most of the time down... Please change the server or change the team....In simple words DTE MICHIGAN is horrible
Product
Dte Energy Customer Care
#1440115
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DTE Energy - Problem RETURNING a call to dte.

DTE call me, now I can't get through to return there call back to me, my number is 313-285-6891.
Product
Dte Energy Customer Care
#1372130
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A year ago I had solar panels put in DTE came out and program the meter they did it wrong for a whole year the meter did not bill me for the extra power that I need this weekend I got a bill from DTE for $1,200 for the whole year. when I called them they realize they...
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Anonymous
Lorwood4870

Well DTE was supposed to come out today and fix the problem they're going to call me before they come I was home all day and far as I know nothing I guess courtesy calls are a...

2.6
Product
Dte Energy Customer Care
#1327607
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3 appointments scheduled, 3 no-shows. All I want is a hot shower, cook, and do my laundry at home. It is always a nightmare trying to schedule anything. I scheduled someone to turn my gas off, nobody showed up. I took the day off for this project, thanks a lot DTE. I...
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2.4
Product
Dte Energy Customer Care
I didn't like
  • Customer service
  • Incompetent
  • Appointments
#1250610
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TWICE I HAD AN APPOINTMENT FOR NEW METER BOTH TIMES THEY NEVER SHOWED UP OR NO ONE CALLED BETWEEN THE HOURS AGREED TO WHEN I CALLED BACK AFTER THE TIME WAS UP THE FIRST REP.PUT ME ON HOLD FIFTEEN MUNUTES AFTER I ASKED TO SPEAK TO A SUPERVISOR THEN I AM TOLD THIER NOT...
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1.0
Melvindale, Michigan
Product
Dte Energy Customer Care
#1167249
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9 visits from harrassing and threatening agents in 11 months!everyone must know about the senior season act- from nov 1 to april 1 dte cannot touch anyone over age 62, get an atty, file the letter with a 24 hour reply/resolution and they will amend the disconnect. on...
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Product
Dte Energy Customer Care
#1164494
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I received a letter stating that I had a credit on my account and to contact the office if I would like the money sent to me.I contact the office in October. I was told the money was going to be sent out. Two weeks later I called again was told the same thing this time...
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1.0
Product
Dte Energy Customer Care
#1137260
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I had a solar system install on my home.It needs DTE to inspect it before it can be turned on. It's been 2 weeks. I've called and I cannot get them to come out. They keep telling me they have a generic 3-5 weeks wait period. Will not commit to a date. The reps on the...
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Anonymous
Anonymous

Have they came out yet

Product
Dte Energy Customer Care
#1134752
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My electricity went out at 6:24pm on Wednesday.I reported it right away. They did not send a crew out until after 12:30pm Thursday. I called to find out why there was no crew and why they weren't doing anything. I spoke with a rude customer service rep who repeatedly...
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1.0
Product
Dte Energy Customer Care
#1114124
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On Sunday 5/28/17, I had scheduled a new service request with Detroit Edison (DTE) for this current Friday 6/2/17 between 8AM and 12PM.It was the soonest available appointment; which I desperately needed as I have a gas powered dryer, water heater, heater, and stove. I...
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1.1
Product
Dte Energy Customer Care
I didn't like
  • Appointments
  • Supervisor
#1055625
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