Product: Dte Energy Customer Care Clear all filters (0 of 17 reviews match)
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A year ago I had solar panels put in DTE came out and program the meter they did it wrong for a whole year the meter did not bill me for the extra power that I need this weekend I got a bill from DTE for $1,200 for the whole year. when I called them they realize they...
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Anonymous
Lorwood4870

Well DTE was supposed to come out today and fix the problem they're going to call me before they come I was home all day and far as I know nothing I guess courtesy calls are a...

2.6
Product
Dte Energy Customer Care
#1327607
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3 appointments scheduled, 3 no-shows. All I want is a hot shower, cook, and do my laundry at home. It is always a nightmare trying to schedule anything. I scheduled someone to turn my gas off, nobody showed up. I took the day off for this project, thanks a lot DTE. I...
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2.4
Product
Dte Energy Customer Care
I didn't like
  • Appointments
  • Incompetent
  • Customer service
#1250610
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TWICE I HAD AN APPOINTMENT FOR NEW METER BOTH TIMES THEY NEVER SHOWED UP OR NO ONE CALLED BETWEEN THE HOURS AGREED TO WHEN I CALLED BACK AFTER THE TIME WAS UP THE FIRST REP.PUT ME ON HOLD FIFTEEN MUNUTES AFTER I ASKED TO SPEAK TO A SUPERVISOR THEN I AM TOLD THIER NOT...
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1.0
Melvindale,Michigan
Product
Dte Energy Customer Care
#1167249
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9 visits from harrassing and threatening agents in 11 months!everyone must know about the senior season act- from nov 1 to april 1 dte cannot touch anyone over age 62, get an atty, file the letter with a 24 hour reply/resolution and they will amend the disconnect. on...
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Dte Energy Customer Care
#1164494
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I received a letter stating that I had a credit on my account and to contact the office if I would like the money sent to me.I contact the office in October. I was told the money was going to be sent out. Two weeks later I called again was told the same thing this time...
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1.0
Product
Dte Energy Customer Care
#1137260
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I had a solar system install on my home.It needs DTE to inspect it before it can be turned on. It's been 2 weeks. I've called and I cannot get them to come out. They keep telling me they have a generic 3-5 weeks wait period. Will not commit to a date. The reps on the...
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Anonymous
Anonymous

Have they came out yet

Product
Dte Energy Customer Care
#1134752
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My electricity went out at 6:24pm on Wednesday.I reported it right away. They did not send a crew out until after 12:30pm Thursday. I called to find out why there was no crew and why they weren't doing anything. I spoke with a rude customer service rep who repeatedly...
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1.0
Product
Dte Energy Customer Care
#1114124
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On Sunday 5/28/17, I had scheduled a new service request with Detroit Edison (DTE) for this current Friday 6/2/17 between 8AM and 12PM.It was the soonest available appointment; which I desperately needed as I have a gas powered dryer, water heater, heater, and stove. I...
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1.1
Product
Dte Energy Customer Care
I didn't like
  • Supervisor
  • Appointments
#1055625
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DTE Energy - DTE BAD SERVICE

I have called more than 8 times to get the gas lock of due to a leak and always wrong order. It has been over two weeks and still they couldn't get the order correct what a service. It is a shame to have dumb people be in control of residents utilities.
Product
Dte Energy Customer Care
I liked
  • Dealing with idiots
#1052784
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Sent: Sunday, October 30, 2016 Subject: our shut-off by DTE After returning home from surgery ,tuesday ,october 25 2016 about 1:30 pm ,my husband was approached by three dte workers who were coming to shut-off power .they handed him a letter that read,''your service...
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Dte Energy Customer Care
#946198
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