3751 Greenfield Rd, Melvindale, MI 48122, USA
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TWICE I HAD AN APPOINTMENT FOR NEW METER BOTH TIMES THEY NEVER SHOWED UP OR NO ONE CALLED BETWEEN THE HOURS AGREED TO WHEN I CALLED BACK AFTER THE TIME WAS UP THE FIRST REP.PUT ME ON HOLD FIFTEEN MUNUTES AFTER I ASKED TO SPEAK TO A SUPERVISOR THEN I AM TOLD THIER NOT AVAILABLE NOR DID THEY CALL BACK LIKE THE SECOND REP.

SAID THEY WOULD AGAIN ON BOTH OCCATIONS I DID NOT RECEIVED A CALL FROM THE FIELD SERVICE PERSON SAYING THE REASON WHY I COULD NOT HAVE ANYONE COME OUT TO MY HOUSE ON THE SCHUDULED APPOINTMENT DAY.

THIS COMPANY HAS NO CONSIDERATION FOR THE CUSTOMER IN ANY WAY WHEN THE NINE HOURS FROM WORK IS LOST.AT LEAST SOMEONE COULD HAVE CALLED TO INFORM THE CUSTOMER THE APPOINTMENT DATE CAN NOT BE SERVICED.

Review about: Dte Energy Customer Care.

Reason of review: DO NOT STAND BY APPOINTMENT DATES , NOT CALLING THE CUSTOMER BACK.

Monetary Loss: $288.

Preferred solution: CREDIT.

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