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Contact DTE Energy Customer Service

How to Reach a Person at DTE Energy

Verified Contact Information

Toll-Free Number:

  • 1-800-477-4747
    Power Outage or Downed Power line
Call Now
Send Message

Customer Service:

  • 1-800-556-0011
    Home Protection Plus
  • 1-585-498-7200
    Insight
  • 1-800-482-8720
    Online Assistance
  • 1-800-888-6886
    Telecommunications Device for the Deaf (TDD)

Emergency/ Hotline:

  • 1-800-947-5000
    Natural Das, Leak or Smell

Business Customer Service:

  • 1-855-383-4249
    For Business Assistance

Investors/ Franchising:

  • 1-866-388-8558
    For Shareholder Services
  • 1-313-235-8030

Media:

  • 1-313-235-5555

Customer Service:

insight_techsupport@dteenergy.com
Insight
custserviceweb@dteenergy.com

Investors/ Franchising:

investor_relations@dteenergy.com

Jobs/ Career:

careers@dteenergy.com

Media:

news@dteenergy.com
dteenergy@dteenergy.com

DTE Energy Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular DTE Energy Phone Number
1 (800) 477-4747
Average Hold Time
00:01:05
Average Calls duration
4 minutes
Most Popular DTE Energy Email Address
custserviceweb@dteenergy.com
DTE Energy Live Agent Availability
8% of callers successfully reach a real person
Issue Resolution Rate
Low (17% reported full resolution)
View full overview

How to Contact DTE Energy?

Most Popular Number:

(800) 477-4747
Power Outage or Downed Power line
Total calls: 1 052 Issues resolved: 52 Last call: Jun 9, 2026

The DTE customer service number for residential assistance and emergencies is 1-800-477-4747. You can use it to report a downed power line or to get information on power outages.

If you smell natural gas and suspect a leak, leave the area immediately and call 1-800-947-5000.
You can get assistance with business issues by calling the DTE Energy number: 1-855-383-4249. A live representative will help you solve the problem.

If you experience difficulties accessing the website, dial this DTE phone number: 1-800-482-8720, to talk to an online support agent. You can use the same number for Landlord Assistance.
You can dial TDD DET phone number 1-800-888-6886 if you require special assistance.

The company doesn’t provide the option of reaching DTE customer service via live chat. However, the customer care team is available on social media. You can message them through their Facebook page or tag them on Twitter.

You can also file a complaint or compliment from their website. Fill out the form on the Contact Us page with your contact info, explain your concern, and click Submit.

To receive a written response to your inquiry, you can write to their headquarters: DTE Energy Company, One Energy Plaza Room 1575 WCB, Detroit, Michigan 48226, United States.

The DTE Energy customer service 24 hours is provided by emergency phone numbers that deal with natural gas leaks and power outages. You can reach The Digital Experience Team via Facebook and Twitter 7 days a week from 8 am to 11 pm ET.

The main DTE customer service number hours are Monday through Friday from 8 am to 5 pm ET. The majority of other customer support contacts are also available within those hours.

If your issue is not urgent, you can file your complaint or compliment by filling out a form on their website. You will receive a response after the customer care team investigates your issue.

PissedConsumer Club

Contact Information

DTE Energy Website:

DTE Energy Help Center:

Corporate Office Address:

DTE Energy Company
One Energy Plaza Room 1575 WCB
Detroit, Michigan 48226
United States

Other Info (opening hours):

Hours:

Monday - Sunday: 8:00am - 11:00pm


Mailing Address:

To pay by mail

DTE Energy

P.O. Box 740786

Cincinnati, OH 45274-0786


Other Location:

414 S Main St,

Ann Arbor, MI 48104, US

More contact details

Summary of DTE Energy Customer Service Calls

1.3K TOTAL
CALLS
03:53 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call DTE Energy?

Payments and Charges Question:

  • “Bill”
  • “Billing”
  • “Bill payment”

Product/ Service Question:

  • “Power outage”
  • “Gas leak”
  • “AC isn’t working”

Staff Question:

  • “Trying to restore service”
  • “Start service”
  • “To get my service restored”

Request for Information Question:

  • “Update account information”
  • “To talk with a rep.”
  • “I need to know how you go about get your account number if you don't get a bill”

Account Question:

  • “Account late payment”
  • “To pay on my account”
  • “My account number”

Activation/ Cancellation Question:

  • “Cancel utilities”
  • “Activate account”
  • “Cancel service”

Return/ Replace Question:

  • “Change name on account and change number on new checking account.”
  • “Change email”
  • “I want to update my profile data, change my email and phone number”

Shipping and Delivery Question:

  • “You did not get my payment off my card”
  • “My power is out and I still don't have a eta for when it will be restored. Yet my co-worker does. Why is my neighborhood always LAST to be restored? I feel there is a bias based upon race/location.”
  • “Address location for detroit”

Cards Question:

  • “Credit card fee charge”
  • “Give new credit card”

Refund Question:

  • “Refund due to power outage”

Website/ Application Question:

  • “Hot water out after gas meter installation”

Employment Question:

  • “Job application”

Other Question:

  • “Received a Dte door tag and I can not read the person's handwriting message”
  • “No power”
  • “Down lines”

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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